Please note: Standard YHA booking terms and conditions apply. These can be found on the main YHA website; www.yha.org.uk or by contacting YHA Customer Services Tel: 0800 0191 700.
Definitions‘We, Us or Our’ –means YHA (England and Wales)
‘You or Your’ means the hirer being the person making the booking
‘Hostel’ means the hostel hired by you together with any grounds and outbuildings.
1. Booking, Deposit and Balance
1.1) A non-refundable, non-transferable deposit of 25% will be taken to secure your booking (bookings made less than 8 weeks in advance require full payment at the time of booking). Payment can be made by MasterCard, Visa, Switch or Solo.
1.2) The balance of the account should be received at the booking office 8 weeks before the date of arrival.
2.1) In all cases, if you have to cancel your booking, please inform us as soon as possible by phone and in writing.
2.2) If you have to cancel your booking the following cancellation fees apply, dependent on the number of days before the arrival date that notification of cancellation is received:
Days Before: Amount Payable:
More than 56 days Full deposit (i.e. 25%)
55-42 days 30% of cost
41-28 days 60% of cost
27-15 days 90% of cost
14 days or less Total cost
3. Arrival and Departure
On the day of arrival, the hostel is available from 4.00pm. On the day of departure you are asked to vacate by 12noon.
It may sometimes be possible to book an early check in from 2pm and / or a late check out to depart by 2pm, subject to availability. Early check in and late check out are each available at an additional cost of £1 per bed available at the property. Please contact the ‘Escape to’ team to arrange this for you by phoning 01629 592700.
4. Your Responsibilities
4.1) This booking has been entered into on the understanding that the total number in your party shall not exceed the total number of beds available at the hostel as stated in the brochure and on the ‘Escape to’ website.
4.2)You are considered to be the group leader and must be over 21 years old. You are responsible for the payment of the booking, the safety of the group and the general housekeeping of the hostel during the stay.
4.3) You are responsible for looking after the hostel and its equipment during the period of hire and are expected to take good care of it. The hostel is provided fully furnished. Bed linen is provided, but you will need to bring your own towels. You are advised to check on arrival and report any shortcomings, damage or missing items immediately to us or our YHA representative. You must report and pay for any damage caused to the hostel or for equipment lost, damaged, broken or stolen during the occupancy. Unsuitable substitutes are not accepted. All the equipment, utensils etc. must be left in a clean condition at the end of the hire period. A charge of £12.00 per hour will be made by us if any additional cleaning is required. Please ensure that all gas cookers, lights and heaters are switched off, doors and windows are secured, rooms are left clean and tidy and waste bins are emptied, before handing the key back to us or to our YHA representative.
4.4) Pets are not permitted in any ‘Escape to’ property. It may be possible for special arrangements to be made for Registered Assistance Dogs, if discussed in advance with the ‘Escape to’ team.
4.5) Should the hostel you are hiring be licensed for the sale and consumption of alcohol, you are kindly asked to respect the law, which prohibits the sale, supply or consumption of alcohol to those under 18 years of age, those considered to be drunk or under the influence of drugs. You or your group members may become liable to prosecution should these laws be breached.
4.6) We) reserve the right to decline a booking, or refuse to hand over a hostel to any person or group where, in our opinion or in the opinion of the YHA representative, facilities are unsuitable for the hirer or any member of the hirer’s party on the grounds of age, ill health, disability, or inexperience without liability on either side. We reserve the right to repossess the hostel at any time where damage has been caused, or in our opinion or the opinion of the YHA representative, is likely to be caused, by you or any member of your party. In such cases we or our representative shall not be liable to make a refund of any portion of the hire fee paid.
5. Your Conduct
As many hostels are located in or close to residential areas, please show consideration for our neighbours. If you or a member of your party fails to comply with this requirement, your booking may be terminated and you will be asked to leave the hostel. If you enter the hostel after this time you will be trespassing. No whole or partial refunds will be made if your party is asked to leave under these circumstances.
Important Note: The use of candles, incense burners, flammable liquids/gases, fireworks, camping stoves and firearms is strictly prohibited at all YHA hostels. Use of such items may result in the party being asked to leave immediately, without refund of any portion of the hire fee.